FREQUENTLY ASKED QUESTIONS
We love questions! Below are a bunch of answers to the ones we get most often. If you don't see what you're looking for, just ask! We don't bite (we're pretty awesome that way).
Where do we ship?
We currently ship to Canada and the United States. All items are shipped using Canada Post and standard shipping timelines apply.
Where do our products come from?
All of our products are locally handmade in Canada.
Does my order come with tracking?
Regular shipping does not include tracking although tracking is available upon request for an additional charge.
Why does the colour and/or pattern of my product vary slightly in person vs on screen?
Resolution, colour contrast, and screen brightness can differ from one computer to the next. We do our best to show the product unfiltered in its natural state on our website in order to most authentically represent its appearance.
Is wholesale available?
Yes! Please send us an email to onyxandivy@outlook.com to further discuss wholesale opportunities. We would love to connect!